To satisfy customers with its quality of products and customer service, Vulcain Watches offers a two-year warranty for all watches purchased on the website. During the warranty period, the watch movement, hands, and dial are the only components covered. After the inspection, the damaged part will be repaired. However, watch replacement is based on the discretion of Vulcain Watches. All repair charges are free if the watch is proven defective in material or quality under regular use. A fee will apply to all warranty service.


The warranty does not cover the following:

·       Case, crystal, strap and buckle or bracelet, stem or crown

·       Damage resulting from improper handling, lack of care, accidents, or normal wear and tear

·       Water damage due to negligence

·       Repairs, on a watch not purchased from VULCAIN Watches.

·       This warranty is void if the watch is damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or quality.


Shipments of watches for repairs should be authorized by the Service Center beforehand. The Service Center will assess whether the watches’ problems are covered or not by our warranty and provide an estimated cost for repairs falling outside warranty terms.



The client must apply for any repair through the Repair Process.

+971 50 885 5583

Dubai, United arab emirates



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